Who Are We?

Skiresort.com.my is owned by Travelution Holidays Sdn Bhd. We are committed to protecting your Personal Data as a top priority. This Privacy Policy outlines the general terms of how we safeguard the privacy of your Personal Data under the Malaysia Personal Data Protection Act 2010 (‘PDPA’).” Personal Data under the Malaysia Personal Data Protection Act 2010 (“PDPA”).

What Personal Data Do We Collect?

The types of Personal Data that we collect directly from you or from third parties may include (but not limited to):

• Full Name
• Date of Birth
• Home / Billing Address
• Mobile Phone Number
• Email Address
• Passport Information
• Identity Card Information
• Tax Identification Number (TIN)
• Nationality

We also may request the following information (but not limited to):

• Airline preference
• Seating preference
• Hotel preference
• Room preference
• Car preference
• Frequent Flyer or loyalty program number
• Dietary requirement
• Health issues relevant to your travel arrangements

• Education information 
• Work information
• Family information 
• Past travel information 
• Planned travel information

While you have the option to withhold specific details, providing general information about yourself is necessary for various purposes such as purchasing products or services, applying for a visa, completing a traveler profile, participating in a survey, competition, or promotion, asking us a question, or initiating any other transaction with us.

Travel Companion Information

When making a reservation on behalf of someone else, we will require personal information and travel preferences about the individual. Prior to providing us with their personal details and preferences, please ensure you have obtained their consent, as access to view or modify their information will be solely through you.

Call Monitoring

Please be advised that calls to and from Travelution Holidays Sdn Bhd are recorded and monitored to facilitate dispute resolution, ensure quality service, and provide training to our staff. These recordings will be retained for a reasonable period and subsequently deleted. Any personal information disclosed during these calls will be handled in accordance with our Privacy Policy.

How Do We Collect Your Personal Data?

This Privacy Policy covers any Personal Data provided to us:

• When making an enquiry with us
• When making a reservation with us
• When applying for a visa through us
• Via any online sites owned and managed by Travelution Holidays 
• Under any contractual agreement or arrangement
• Via a third party, i.e. travel agents, travel aggregators, online portals…etc.

Some of the other ways we may collect Personal Data also include (but is not limited to):

• Via telephone, chat, email, and messaging service (WhatsApp, etc).
• When you visit our website
• When you contact us in person
• When we contact you in person
• When we collect information about you from third parties.

How Do We Use Your Information?

We use information about you for the following general purposes:

• To provide you with the products and services you request
• To make and complete your travel reservations
• To provide you with travel confirmation and updates
• To assist with visa applications
• To manage your traveler profile
• Processing bills and provide travel notifications
• To communicate with you in general
• To respond to your questions and comments
• To allow us to contact you for customer service
• To measure interest and improve our products, services, and website
• To notify you about exclusive offers and travel-related products and services that may be of interest to you
• To customize your experience on our website
• To reward you as part of any reward and recognition program you choose to join
• To solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems
• To prevent potentially prohibited or illegal activities
• To enforce our terms and conditions

With Whom We Share Your Information

We may share your information with the following entities for the purpose of completing your travel bookings.

• Airlines (Malaysia Airlines…etc)
• Hotels (Marriott Group of Hotels…etc)
• Car Rental (Toyota…etc)
• Ground Operators (Hokkaido Family…etc)
• Wholesalers (Dida Travel….etc)
• Destination Management Companies (JTB….etc)
• Fulfilment Travel Agents (Expedia….etc)
• Visa Processing Center or Embassy (China….etc)

These suppliers may also reach out to you as required to provide travel updates, gather further information about your trip, assist with your travel booking, or address any reviews you might submit. Additionally, we may enlist third-party vendors to gather information on our behalf. These vendors are granted access to and collect information solely for the purpose of carrying out their designated functions, and they are prohibited from sharing or utilising the information for any other purpose.

Business Partners With Whom We May Jointly Offer Products or Services

You’ll notice the involvement of third parties in a product or service you’ve requested when you see their name alongside ours. If you opt for these additional services, we may share information about you, including personal details, with these partners. This enables them to reach out to you directly via email or post regarding their products and services. It’s important to note that we do not oversee the privacy practices of these third-party business partners.

Referring Websites

If you were directed here from another website, we may share certain information with that website to facilitate direct contact via email or post regarding their products and services. Please note that we do not impose restrictions on how the referring websites utilise your personal information. We strongly advise reviewing the privacy policies of any website that led you to this platform.

We Also May Share Your Information

We may disclose information as required by law in good faith, believing it necessary to comply with applicable laws or legal processes. For instance, airlines are mandated to furnish the US Department of Homeland Security with specific passenger information for flights to, from, or over the US. Additionally, we may disclose information when it is deemed appropriate to investigate, prevent, or take action against illegal or suspected illegal activities. This includes safeguarding the rights, property, or safety of Travelution, its website, or its users. Such disclosures may also occur in connection with our Terms of Use and other agreements.

How You Can Correct Your Information

You can update your contact information by reaching out to our customer support team. Please be aware that certain details associated with your traveller profile may be retained for analytical and record keeping purposes. If you need assistance regarding personal information not visible in your account, you can request access, deletion, or modification by emailing us at the address provided below.

If you wish to withdraw your consent for information processing, you can email us at the address listed below. However, please note that we may continue processing some data for a limited time to fulfill legal obligations or legitimate business needs.

Regarding your choices concerning information collection and use, while you have the option not to provide certain details, they may be necessary for making travel bookings. You can also add, correct, or update information, as well as close your account through the methods outlined above. Additionally, you’ll have the opportunity to unsubscribe from email communications. Please understand that we reserve the right to send important communications such as service announcements, administrative messages, and surveys related to your account or transactions without an opt-out option.”

Cookies And Other Web Technologies

When you visit our website, we automatically gather certain information to enhance your experience. This includes your IP address, web browser software (like Firefox, Internet Explorer, or Safari), and the referring website. Additionally, we may collect data about your online activities such as viewed trips and purchases made. Our aim in collecting this information is to tailor your user experience to better suit your needs.

As visitor, you’ll receive a permanent cookie file on your computer’s hard drive. If you prefer not to receive cookies, you can adjust your web browser settings to refuse them or prompt you before accepting one. However, please note that by refusing cookies, you may be unable to access services provided by our site. These permanent cookie files persist on your hard drive until manually deleted.

Our website may also utilise Web beacons (or clear gifs, pixel tags, or Web bugs), small graphics with unique identifiers. These serve similar functions to cookies and are embedded in the code of web pages. We use Web beacons to monitor user traffic patterns within our site, deliver or communicate with cookies, assess the effectiveness of online advertisements, and enhance site performance. Additionally, we may permit service providers to utilise Web beacons to analyse email engagement and track visitor traffic and actions, aiding in the assessment of our content and offerings’ effectiveness.

How We Protect Your Information

Feel confident in arranging your travels with us; your security is our priority. We safeguard your information through rigorous measures. Our team undergoes strict authorisation to access personal data, solely for business purposes. Additionally, we employ firewalls and intrusion detection systems to thwart unauthorised access. Your trust and privacy matter to us, and we’re committed to protecting them every step of the way.

External Links

Please note that if any part of our website directs you to other websites, those sites are not governed by this Privacy Policy. We encourage you to review the privacy statements of those external sites to familiarise yourself with their practices regarding the collection, use, and disclosure of personal information.

Changes To This Privacy Policy

We reserve the right to update this Privacy Policy as needed. Any significant changes will be communicated to you through a notice on our website.

How You Can Contact Us

If you have questions about this Privacy Policy, please email hello@travelution.com.my